Link contact based on reporter's email

You can use this action in combination with the Issue created and the Issue updated trigger to automatically link an Atlas CRM contact based on the reporter of the issue.

This action is commonly used in a Jira Service Management project. With this action, you can automatically link the right customer to the support request.

When this action is configured, an Atlas CRM contact will automatically be linked to the Jira issue if the email address in Atlas CRM matches the email address of the issue reporter.

When there are multiple matches found, only one will be linked.

Are you looking for a different way to find the right customer thats needs to be linked to the issue? Take a look at Link contact based on custom field.

Last updated