Atlas CRM Cloud
  • Atlas CRM Cloud
  • Release notes 2025
  • Release notes 2024
  • Release notes 2023
  • Release notes 2022
    • November 21st
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    • June 1st
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    • March 31st
    • March 15th
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    • January 22nd - Atlas CRM 2.0
    • January 13th
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  • Getting started
    • Checklist
    • Core concepts
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        • Issue created
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      • Actions
        • Link company based on custom field
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        • Link contact based on reporter's email
        • Link company based on reporter's email
        • Copy template fields to custom fields
        • Link a linked company
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        • Log issue as interaction
      • Configure an automation
        • Select trigger and actions
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  • March 27 - Collaboration Features in Atlas CRM
  • January 15th - Improvements to Outlook and Gmail sync

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Release notes 2025

The following updates are released for Atlas CRM in 2025.

Last updated 3 days ago

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March 27 - Collaboration Features in Atlas CRM

Team collaboration around customer interactions just got a serious upgrade. Atlas CRM now includes @mentions, a new commenting UI, and a Notification Center, bringing Atlassian’s familiar collaboration patterns to the world of CRM. 🤝

Atlas CRM is the #1 native CRM for Jira and Confluence, and this update makes it even more clear that it is the missing piece of Atlassian’s System of Work—connecting customer data with the tools teams already rely on.

What’s new?

  • @Mentions – Bring the right people into customer conversations instantly. Just type @ and their name to notify them via in-app and email alerts. No extra steps.

  • New Commenting UI – Keep discussions clear and organized with a dedicated comment panel that opens alongside customer interactions. Comment on Gmail, Outlook, or JSM tickets without switching tools.

  • Notification Center – A centralized hub for tracking @mentions and comments. Stay updated, stay in control.

  • Notification preferences - Set up your notifications in-app and email notifications.

These collaboration features are available now for all Atlas CRM users. Ready to try them out?

January 15th - Improvements to Outlook and Gmail sync

We have introduced a mechanism that will correctly sync emails that have been missed if there was a small outage on any side of the sync, let if be Atlas CRM or Outlook/Gmail. Missed emails will now correctly show up in Atlas CRM if such event occurs. ❤️‍🩹

Other small fixes:

  • Interactions types now show the correct icon when creating a new interaction (call / meeting / email).

  • Buttons no longer escape the reminders dialog in certain languages .

🇩🇪