Release notes 2024

The following updates are released for Atlas CRM in 2024.

October 4th - Custom JQL for Atlas CRM & Performance Improvements

In line with our vision of making Atlas CRM the starting point of your work in the Atlassian ecosystem, we introduce Custom JQL for Atlas CRM, allowing you to query Jira issues based on customer, contact, or sales data. With this feature, users can now create more refined searches using specific customer and sales-related information—helping you focus on what matters most. 🎯

Example of Custom JQL using Sales data from Atlas CRM

Whether you’re working in Jira Service Management (JSM) and need to prioritize tickets from high-value customers or track issues related to sales opportunities in different stages, Custom JQL enables better insight into your work and helps you manage tasks more effectively. Be sure to check out these practical examples.

Specific usecases:

• Queues in Jira Service Management (JSM): Prioritize tickets based on customer tiers or account managers.

• Dashboards: Visualize work related to specific customers or sales stages.

• Automations: Expand Custom JQL Use Cases with Automations

Performance Improvements

Along with the release of Custom JQL, we’ve made significant performance improvements across Atlas CRM. The issue glance panel now loads faster, making it quicker to access and edit customer data on Jira issues. Additionally, we’ve optimized the load times for the company, contact, and sales overview screens, ensuring a smoother and more responsive user experience throughout the application.

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August 28th - Improvements for Gmail integration

We have had some amazing feedback after the Gmail Add-on for Google Workspace has been released. We are actively improving the Gmail integration while working on our integration for Microsoft Outlook, which will be available soon!

Here is what we improved and is available now:

Add all unknown contacts in Atlas CRM with one click

• We have made it easier to add all the participants of a conversation to Atlas CRM with a single click. ⚡

• There is now more space for the the name of a contact, so they will be cut off less frequently. ✂️

• If for some reason Atlas CRM's connection to Gmail has been lost, you are now able to restore that connection, without having to reach out to support. (Even though we would love to talk to you in our service desk) 🐛 🛠️

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August 5th - Gmail for Atlas CRM is here!

We're excited to launch our Gmail Add-on for Google Workspace, bringing Atlas CRM's powerful customer management features into your inbox. This integration allows you to manage contacts and conversations without leaving Gmail.

Key Features:

1. Search Atlas CRM contacts in Gmail

2. Add new contacts to Atlas CRM from email conversations

3. View contact information alongside emails

4. Store conversations as interactions in Atlas CRM

5. Auto-save future replies in stored conversations

6. Set up automatic conversation storing for specific contacts

This integration combines Gmail's communication power with Atlas CRM keeping your team in sync with customer communications. Get Atlas CRM for Gmail.

We'd love to hear about your experiences! Let us know through our portal.

Next up: Outlook for Atlas CRM