Integration trouble shooting
Last updated
Was this helpful?
Last updated
Was this helpful?
If it appears like your integrations do not get triggered, a handful of things can be the cause. What can you do when this happens?
It is possible that updates made by integration do not seem to come through. These changes do not always appear immediately. Sometimes, it can take up to several minutes for the updates to come through. Otherwise, you can try to trigger the integration again, or delete it and add it again.
If an integration still fails, you can check monday.com's integration run history. This can be accessed by going to your board's integrations, followed by clicking on Run history. There, you will see the integrations that have been triggered, when they have been triggered and their status. Tracket retries the integration a few times if it fails in certain cases.
Another reason for a failing integration might be that it has been configured incorrectly, or that changes have been made to the monday.com board columns. This can happen if any of the used columns are deleted or altered. Make sure to check your integrations and its configuration.
An outage on either Tracket's side or monday.com's side is also possible. You can check out , as well as (make sure to select your region) to see if an incident could be causing your integrations to fail.
If none of these solutions worked, please . We will do our best to assist you getting your integrations up and running again!