Integration trouble shooting

If it appears like your integrations do not get triggered, a handful of things can be the cause. What can you do when this happens?

Wait several minutes

It is possible that updates made by integration do not seem to come through. These changes do not always appear immediately. Sometimes, it can take up to several minutes for the updates to come through. Otherwise, you can try to trigger the integration again, or delete it and add it again.

Check the run history

If an integration still fails, you can check monday.com's integration run history. This can be accessed by going to your board's integrations, followed by clicking on Run history. There, you will see the integrations that have been triggered, when they have been triggered and their status. Tracket retries the integration a few times if it fails in certain cases.

Check the integration's configuration

Another reason for a failing integration might be that it has been configured incorrectly, or that changes have been made to the monday.com board columns. This can happen if any of the used columns are deleted or altered. Make sure to check your integrations and its configuration.

Outage

An outage on either Tracket's side or monday.com's side is also possible. You can check out our status page, as well as monday.com's (make sure to select your region) to see if an incident could be causing your integrations to fail.

What to do if none of these options worked?

If none of these solutions worked, please contact our support team. We will do our best to assist you getting your integrations up and running again!