Frequently Asked Questions
Last updated
Was this helpful?
Last updated
Was this helpful?
To find out how to install Tracket, please visit our .
Tracket now uses monday.com's monetization. If you are a new Tracket user, you start with a 14 day free trial. It utilizes user buckets which depend on your monday.com instance's size. Each bucket comes with the same functionalities and you can choose between a monthly or yearly subscription.
If you are still on a Stripe subscription, which is the old pricing model that we do not offer anymore, we recommend switching to the new monetization. Since we will cancel all monthly subscriptions on April 1st, 2024, and all yearly subscriptions on the renewal date or latest October 1st, 2024, you will lose access to Tracket if you have not switched before then. Your Tracket data will not be lost, immediately. We do clean up our data in line with GDPR standards. Switching also allows you to use the new feature set!
Please check out our for more details about the pricing and how you can switch to monday.com's monetization.
We're entirely moving away from Stripe and have integrated our payment system directly with monday.com, allowing you to manage all payment-related tasks in one place. If you don’t switch to monday.com monetization, your account will be automatically disabled. Your Tracket data will not be lost, immediately. We do clean up our data in line with GDPR standards. Remember, that switching allows you to use the new feature set!
We have adopted monday.com's payment system, transitioning to their seat-based model. This means the Tracket user number runs in parallel with your monday.com account. Your Tracket pricing tier is determined by the number of users you have. You can check your pricing tier . Remember, that switching allows you to use the new feature set!
Yes, you can! You can access Tracket from the board view on your mobile app. You can log time and submit timesheets directly from there. For now, the app’s functionality allows you to log time, edit time entries, submit timesheets, and view your timesheet in a list view. You can also view Widgets the same way you do in a desktop version.
Tracket can be used from the monday.com desktop app and works the exact same as the browser version.
Not yet, this is a work in progress.
Make sure you are a Tracket team admin of the team. As a monday.com admin, in the Tracket menu, go to Admin > People. Then select the team you like to see hours from. You can change the Tracket permissions of you and other users here. To become a Tracket team admin, simply select team admin in the select.
Yes, you can. As a monday.com admin, go to App settings → Company policies. Under the Time tracking section, you'll find the Board selection setting.
You can choose from the following options:
All boards a user has access to
Only boards the user is subscribed to
Only selected boards (you can manually select one or more boards)
Yes, this is possible. As a monday.com admin, go to App settings → Company policies. Under the Time tracking section, enable the setting "Users can only log time on items (and subitems) they are assigned to."
This ensures users can only track time on work that is specifically assigned to them.
Yes! You can use the group by feature in combination with filters in reports and dashboard widgets to get the information you want to see.
Absolutely! Please visit our .
Yes! provide a duplicate function. This allows you to copy entire time entries, including time, to another date. As long as the period of the new date is not locked, you can select days in the past and future.
Yes, you can. can be created via the Reports tab in the Tracket menu and can be exported to CSV and Excel. Another option is to use the (Admin > Exports), or the . These can only export your time entries to CSV.
At the moment, are a personal preference and can be set up by each individual user. They can do so by navigating to Settings > Preferences in the Tracket menu. You will find the settings under Notifications.
Please visit our documentation page about .
