TOPdesk Jira Integration
  • TOPdesk Jira Integration
  • Before you start
  • Installation
  • Release notes
    • 18-12-2024
    • 28-09-2023
    • 07-08-2023
    • 08-11-2022
    • 17-10-2022
    • 15-09-2022
    • 27-06-2022
    • 18-05-2022
    • 19-4-2022
    • 14-12-2020
    • 02-12-2020
    • 13-11-2020
    • 27-10-2020
    • 07-09-2020
    • 19-06-2020
  • From Jira to TOPdesk
    • Post functions
    • Configure the post function
      • Create/update Change
      • Create/update Incident
      • Transition Change/Incident
  • From TOPdesk to Jira
    • Action sequences
    • Create/update Jira issue
      • From linked event
      • From context menu
    • Configure action sequences
      • Updating a field
      • Transition an issue
      • Set a priority
  • Communication
    • Comments, actions, attachments
  • Advanced
    • Additional configuration
    • Troubleshooting
  • Links
    • Atlassian Marketplace
    • Support
    • Roadmap
    • Product demo
  • Security / Privacy
    • Privacy Policy
    • Security Policy
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  1. Release notes

18-12-2024

PreviousRelease notesNext28-09-2023

Last updated 2 months ago

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View Jira User Name in a response to TOPdesk

We've added a short prefix to every response made in Jira to a TOPdesk change or Incident. This way you no longer have to guess which user sent the response.

The user's name is based on their privacy settings in Jira. If the user has configured a specific display name, and hidden their real name, their configured display name will be used.