From linked event

Action sequences can be triggered from a linked events making automation easy.

Create an event

Here is how a TOPdesk operator with the correct permissions can create an event:

1. Open the Event Explorer: TOPdesk Menu > Modules > Action Management > Event Explorer.

2. Click on the Create new event button.

3. Select the card type for which you want to create an event.

4. Enter a name and choose a type that triggers the event.

5. Check the box for active if you want to activate the event already. (If you choose not to activate it yet, remember to activate it before testing the integration.)

6. Optionally: fill out any conditions and parameters that apply to your use case.

7. Save the event.

The TOPdesk operator can configure the conditions and parameters of the event to make it specific for your use case. This event will trigger the creation of the Jira issue.

Activate the action sequence

After creating the event you can finally link the created action sequence.

1. Go to TOPdesk Menu > Modules > Automated Actions.

2. Find the action sequence you have previously create/imported.

3. Double click the action sequence to start editing.

4. Click the Configure triggers icon .

5. Choose the event you want to link this action sequence to and click Apply.

6. Click the Close edit mode button at the bottom of the page.

7. Check the box for Activate action and one or more boxes where it should be applied.

8. Make sure to save your changes by clicking the Save button at the bottom of the page.

You can now test the integration by triggering the event that you created.

Make sure that the event and the action sequence are activated before testing the complete flow.