TOPdesk Jira Integration
  • TOPdesk Jira Integration
  • Before you start
  • Installation
  • Release notes
    • 18-12-2024
    • 28-09-2023
    • 07-08-2023
    • 08-11-2022
    • 17-10-2022
    • 15-09-2022
    • 27-06-2022
    • 18-05-2022
    • 19-4-2022
    • 14-12-2020
    • 02-12-2020
    • 13-11-2020
    • 27-10-2020
    • 07-09-2020
    • 19-06-2020
  • From Jira to TOPdesk
    • Post functions
    • Configure the post function
      • Create/update Change
      • Create/update Incident
      • Transition Change/Incident
  • From TOPdesk to Jira
    • Action sequences
    • Create/update Jira issue
      • From linked event
      • From context menu
    • Configure action sequences
      • Updating a field
      • Transition an issue
      • Set a priority
  • Communication
    • Comments, actions, attachments
  • Advanced
    • Additional configuration
    • Troubleshooting
  • Links
    • Atlassian Marketplace
    • Support
    • Roadmap
    • Product demo
  • Security / Privacy
    • Privacy Policy
    • Security Policy
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  1. Release notes

15-09-2022

Previous17-10-2022Next27-06-2022

Last updated 2 years ago

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With this release it's now possible to send back comments to TOPdesk that are invisible to the caller. In the activity stream tab called "TOPdesk", you can toggle a checkbox to make the comment invisible before sending. This is turned on by default for easy internal communication.

Note: Sending invisible to caller messages are currently only available for incidents. This is due to a limitation in TOPdesk.

Read more on enabling communication here:

Comments, actions, attachments