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07-09-2020

Field mapping

New in this release is the ability to add field mapping to incidents. Using the post function create/update incident you can choose which Jira field you would like to map with the TOPdesk incident field. See example below.

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Update incidents

The post function update incidents is new. With this post function it is possible to update fields in the TOPdesk incident triggering a workflow transition in Jira. More explanation about configuring a workflow can be found here.

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