Invalid license
Throughout the integration we check if your license is still active. When Atlassian tells us there is an issue with your license, we display a message to indicate this.
To verify your license in Jira:
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Log in as an Administrator.
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Navigate to Settings → Apps.
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Navigate to the menu item 'Manage apps' in the section 'Atlassian Marketplace'.
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Look for TOPdesk Jira Integration and expand the entry.
Get support
If you need any help with your license, please open a support request 🔗 in our Service Desk.
Whitelist IP
Some TOPdesk instances require IP addresses to be whitelisted in order to access TOPdesk. The current ip to whitelist is: 34.91.243.90.