Post function
When an issue transitions through its workflow, we can add post functions to make changes in TOPdesk incidents or changes. We do this by adding a post function to a workflow transition.
Configure a post function
Here is how a Jira admin can add and configure the post function:
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Select ⚙️ > Work items.
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Click Workflows and then Edit for the relevant workflow.
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Select the transition:
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In diagram mode, select the transition arrow.
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In text mode, select the transition's name from the Transitions (id) column.
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Open the post functions tab:
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In diagram mode, click Post functions in the properties panel to show the triggers configured for the transition.
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In text mode, select the Post functions tab.
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Click Add post function.
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Choose TOPdesk: .... post function and click add.
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Set the parameters for the post function and click add.
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Choose Publish Draft to finalize your changes.
TOPdesk post functions
The TOPdesk Jira Integration introduces new post functions to Jira.
For changes
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TOPdesk: create change
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TOPdesk: update change
For incidents
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TOPdesk: create incident
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TOPdesk: update incident
For transitioning the TOPdesk status
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TOPdesk: transition change
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TOPdesk: transition incident
When you have added or updated the post function, don't forget to publish it by clicking the Publish Draft link.