Service Level Agreement
Last updated
Last updated
We are here if you need support for our apps. We'll do our best to help you get started, answer any questions, look into feature requests, and more. In this document you'll find information on our availability, response times and how to get support.
Our support hours are from Monday to Friday: 09:00 - 17:00 (CET/CEST).
You can request support by opening an issue in our support portal:
The support portal is the only way for us to guarantee this SLA. We can only handle support requests in the English language.
We strive to respond to your support request within 16 hours, during our support hours.
Our support is not available on official Dutch holidays. You can find a list of public holidays here:
This SLA is only applicable to customers with a valid license for one of the monday.com apps we developed:
Integration for Bitbucket®
GitLab integration
Tracket