Avisi Apps Legal: monday.com
  • Overview
  • Legal
    • License Agreement
    • End User License Agreement
    • Data Processing Addendum
  • Privacy & Security
    • Privacy Policy
    • Security Policy
    • Service Level Agreement
  • Links
    • Avisi Apps Website
    • Tracket documentation
    • Gitlab integration documentation
    • Integration for bitbucket documentation
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On this page
  • 1. Support hours
  • 2. Where to get support
  • 3. Response time
  • 4. Holidays
  • 5. Scope
  1. Privacy & Security

Service Level Agreement

PreviousSecurity Policy

Last updated 3 years ago

We are here if you need support for our apps. We'll do our best to help you get started, answer any questions, look into feature requests, and more. In this document you'll find information on our availability, response times and how to get support.

1. Support hours

Our support hours are from Monday to Friday: 09:00 - 17:00 (CET/CEST).

2. Where to get support

You can request support by opening an issue in our support portal:

The support portal is the only way for us to guarantee this SLA. We can only handle support requests in the English language.

3. Response time

We strive to respond to your support request within 16 hours, during our support hours.

4. Holidays

Our support is not available on official Dutch holidays. You can find a list of public holidays here:

5. Scope

This SLA is only applicable to customers with a valid license for one of the monday.com apps we developed:

  • Integration for Bitbucket®

  • GitLab integration

  • Tracket

https://avisi-support.atlassian.net/servicedesk/customer/portals
https://www.government.nl/topics/working-hours/question-and-answer/public-holidays-in-the-netherlands